Credit unions and their members are gradually coming to terms with the rules of engagement for life after Covid-19. The amount of business transformation and adaptation that has occurred since March 2020 has been truly [...]
In the early stages of the coronavirus pandemic, SRM surveyed financial institutions to collect their thoughts and initial reactions to the changes in customer behavior. A prior blog from March detailed the findings. SRM surveyed [...]
The impact of unchecked vendor management is estimated to cost organizations an average of 9.2% of their bottom lines; and a big part of the problem is the lack of time allocated for auditing [...]
Wishful thinking has led many to hope that the COVID-19 pandemic would be a memory by now, but the reality is that the pandemic is still significantly impacting the economy and how all of us [...]
Perhaps the most apparent impact of the COVID-19 pandemic in financial services is its amplification of the digital channel. Credit unions have been planning and budgeting for their “digital transformation” for years, but there is [...]
Every year, Forrester analyst Alyson Clarke and her team publish a report on retail banking trends in North America that evaluates trends and provides predictions for the coming year. Overall, the predictions by Clarke and [...]
