Do deposits and donuts mix? They do for CBC Federal Credit Union, which recently opened a unique shared retail space in partnership with Dunkin’. As branches downsize and competition for retail space heats up, these [...]
The predominant fondness of Gen Y consumers for digital channels and electronic everything has led to the assumption that it is a generation that is among the easiest for a financial institution to serve. Simply [...]
In the swirling cloud of discussion among the “pro-branch” and “anti-branch” loyalists, something still seems to get lost. Will the market even support the branch location? In the absence of this data, making informed decisions [...]
by. Michael Downs and Heather Horrocks Just as the sun rises each day, the discussion about the future of the retail branch continues in fervor. Should they serve as transactional or relationship centers? Should they [...]
by. Michael Downs and Heather Horrocks In a recent article, “Wells Fargo Mini-Branches And The Shrinking Retail Footprint”, published by the Financial Brand, they examined a new branch concept being rolled-out by Wells Fargo that [...]
By Michael Downs, Momentum Credit unions of all sizes are taking a hard look at their retail branch networks and trying to make decisions on how branches can be better leveraged as a delivery channel. [...]
By Michael Downs, Vice President of Marketing, Momentum In a world where access to products and services is just a keystroke or swipe of the iPad away, there is undoubtedly a fundamental shift in how [...]
by Michael Downs, Momentum Basic human nature dictates that people have a hard time genuinely connecting with or truly trusting other humans who pretend not to have weaknesses, flaws, or mistakes. This also holds true [...]
By Michael Downs, Vice President of Marketing, Momentum As the debate continues around the future of credit union branches, Momentum and the Financial Brand recently conducted an analysis that produced several interesting findings to add [...]
