Thank you for tuning in to episode 121 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent [...]
If you’ve been placed in a management position it is more than likely a result of your performance and work ethic. If you are a first-time manager, the task of leading others can be [...]
The CEO of an organization we’ve been working with recently resigned. Unfortunately, a good deal of finger pointing followed. Some suggested a lack of strategic focus. Others questioned her leadership qualities. And there was [...]
At present, credit unions are not required to know the identity of the individuals who own and/or control their legal entity customers or members. FinCEN and the federal law enforcement agencies have long seen [...]
Do you know how much returned mail is costing your credit union? It’s probably more than you think. Every piece of undeliverable mail — whether it be an important financial notice or monthly statement — causes [...]
The credit union difference has always been about relationships. As part of the community, credit unions forge real bonds with their members. It’s so much more than a business arrangement. Credit unions get to [...]
Vying for the consumer’s attention is a very real struggle. The engagement war is being waged on many fronts as companies strive to influence their target audience and engage them at every turn. The [...]
For decades businesses of all types have prided themselves on what they do for their customers. Taking care of a customer’s needs has been foremost in their pursuit of achieving a successful and ongoing [...]
How’s your relationship with your credit union members? Do you feel confident you’re in a good place with them? According to Knapp’s Relationship Model, created by University of Texas professor Mark Knapp, [...]
by: Jentry Miller We recently came back from the CUNA Marketing and Business Development Council Conference. And even though everyone knows “what happens in Vegas, stays in Vegas,” we decided that didn’t really apply [...]
Today will examine words that describe the modern business development professional. In the same vein, this is not a scientific or comprehensive list. Rather, it is simply intended as an introductory and 30,000 foot [...]
Tips for keeping new employees happy and productive after they’re In place Getting new employees in the door is just the initial step in maintaining a high-quality workforce. Once you have the right people [...]
John Maxwell once said, “everything rises and falls on leadership.” If Maxwell were a CEO of a financial institution he probably would have said “everything rises and falls on the branch manager.” One of the [...]
By JIM HENRY Is there peace or war between auto dealers and credit unions -- or something in between? From many angles it looks like peace. Some dealers enjoy good relationships with their local credit [...]
By John Mathes, Senior Brand Strategist, Weber Marketing Group Confession. I’m a BofA customer. I know, I know…. but c’mon, don’t be a hater. I’ve been with them a long fourteen [...]
