Posts Tagged ‘Relationships’

Building members’ financial security

Building members’ financial security

Walking into $13 million Express Credit Union, a community-based credit union located in South King County, Washington, you are immediately surrounded by representation of community: flyers sharing local events in multiple languages (such as Spanish [...]

Relevance depends on ‘real relationships’ with members

Relevance depends on ‘real relationships’ with members

“Success demands moving beyond understanding the member experience and actively building member relationships.” With this basic premise as a starting point, facilitator Randy Harrington took the participants of the inaugural CUNA CEO Council Conference on [...]

The social media etiquette of ‘Friending’ coworkers

The social media etiquette of ‘Friending’ coworkers

Do you ‘friend’ your co-workers? Many do, but the pros at OfficeTeam want you to keep a few things in mind. "While the lines between our personal and professional lives continue to blur, not everyone's [...]

Be a trusted adviser for members

Be a trusted adviser for members

Sometimes we’re so consumed with new member growth that we lose sight of where our real bang for the buck comes from: relationships. We emphasize locking new members into “sticky” products, rather than focusing [...]

Debunking 8 common myths about trust

Debunking 8 common myths about trust

When conducting training classes to teach people how to become more trustworthy and build trust in their relationships, I often have to address some common myths. There are commonly held beliefs about trust that aren’[...]

9 questions to measure your EQ

9 questions to measure your EQ

I’ve spent a lot of time in this blog discussing the importance of emotional intelligence, or EQ, and how critical it is for developing competencies such as self-awareness, empathy and relationship building. Marcel Schwantes, [...]

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