Credit unions are facing significant pressure from competitors and evolving member expectations, but they are also ideally positioned to support members and deepen relationships during uncertain economic times. I recently spoke with Greg Cornell, Executive [...]
In my early days of working with credit union clients, I attended my first credit union trade show in my capacity as a board member. As I mingled with other attendees and went to sessions, [...]
I recently had one of my famous catch up calls with a contact of mine that works as the Commercial Loan Business Development Manager for a bank. During the call we talked about what we [...]
If we want more referrals, we constantly want to be connected to folks that give us referrals. These connections ultimately lead to be established as a connector. The primary benefit of being labeled as a [...]
Walking into $13 million Express Credit Union, a community-based credit union located in South King County, Washington, you are immediately surrounded by representation of community: flyers sharing local events in multiple languages (such as Spanish [...]
Online business lenders often turn around a loan request fast, and offer business owners the ability to apply at any time on any device. Important considerations, to be sure, but not the only ones. What [...]
The ongoing seismic shift toward digital technologies poses significant challenges for retail banks and credit unions. Financial institutions are accustomed to interacting with consumers in brick-and-mortar branch environments. These days, they must adapt to a [...]
It’s been a long day already, and you haven’t even made it to work yet. Your alarm went off at 5 a.m. You intended to make it to that new boot camp [...]
Do you have a certain co-worker that you just can’t seem to get along with? Maybe you get along fine, you work well together, and you want to keep it that way. Whatever the [...]
“Success demands moving beyond understanding the member experience and actively building member relationships.” With this basic premise as a starting point, facilitator Randy Harrington took the participants of the inaugural CUNA CEO Council Conference on [...]
Do you ‘friend’ your co-workers? Many do, but the pros at OfficeTeam want you to keep a few things in mind. "While the lines between our personal and professional lives continue to blur, not everyone's [...]
Sometimes we’re so consumed with new member growth that we lose sight of where our real bang for the buck comes from: relationships. We emphasize locking new members into “sticky” products, rather than focusing [...]
The relationship between boards and senior management is evolving. The National Association of Corporate Directors (NACD) collected benchmarking data on governance trends and practices from over 1,000 corporate directors and governance professionals in its “[...]
When conducting training classes to teach people how to become more trustworthy and build trust in their relationships, I often have to address some common myths. There are commonly held beliefs about trust that aren’[...]
I’ve spent a lot of time in this blog discussing the importance of emotional intelligence, or EQ, and how critical it is for developing competencies such as self-awareness, empathy and relationship building. Marcel Schwantes, [...]
