As if our stress-laden society didn’t have enough fears and phobias, now there’s nomophobia – “the fear of being without a mobile phone.” It’s that sinking feeling you get when you can’t [...]
What if credit union examiners could do most – or all – of their “field” work remotely, from their home offices? No, really, think about it. You might even envision John Lennon in the background, singing “Imagine [...]
Time is money. Time flies. Time waits for no one. Time is also a problem when you’re trying to meet certain regulatory deadlines. A recent lunchtime conversation with a friend who is a real [...]
Your credit union and our clients have a lot in common. They’re financial institutions and other high-risk companies that know future success is tied to new technologies; yet, implementing a full digital strategy can [...]
At the turn of the century, American philosopher William James said, “A chain is no stronger than its weakest link.” James was thinking ideologically, but it reminds me of “Red Rover,” the playground game we [...]
There are some categories where no company wants a first-place ranking: number of defective product recalls, number of malpractice suits and number of data breaches, to name a few. (That last title, most breaches and [...]
While today’s technology is disrupting all industries, those of us in financial services think of it mostly in terms of digital bank services and marketing. We ask, how do our members want to interact [...]
It’s a sad fact, but the financial industry has a history of being slow to adapt to new technology. While many credit unions and banks have spruced up their branches with Wi-Fi bars and [...]
Wouldn’t it be great to have a steady supply of Godiva chocolates anytime you want? How about Dom Perignon? Even better, season tickets to all your favorite teams’ games? Nice, but hardly necessities. When [...]
Every day, events happen that can turn lives upside down. Maybe it’s a wildfire in California, forcing people to quickly flee their homes. Maybe a medical emergency occurs when someone is out of town, [...]
Back in my days as a CFO at a financial institution, we had a few tricks for making the regulators feel welcome when it came time for the annual exam. If it was summer, my [...]
Last month, the National Consumer Law Center (NCLC) released a report on Paper vs. eStatements, touting the benefits of print statements for consumers … and inveighing against financial service providers’ “coercive” measures to get their customers [...]
For the first time in a century, the U.S. Postal Service will cut the cost of stamps in April. First-class stamps will fall to 47 cents, making me wonder about the $10,000 in [...]
How do I love thee, Smartphone? Let me count the ways: watching a movie, finding directions, listening to music, getting the score, buying stuff, playing games, videotaping the kids’ soccer game … and doing my banking. [...]
Let’s start a credit union industry conversation about mobile banking. An honest appraisal of where we are versus where we need to be. In the nine years since Bank of America, Wells Fargo, Citibank [...]
