Posts Tagged ‘Ron Shevlin’

What would a bank account from Apple look like?

What would a bank account from Apple look like?

What would an Apple bank account look like if the Big Tech company were to offer one? That was the question that well-known technology analyst Benedict Evans posed recently on his Twitter account. Apple already [...]

Can Apple or Amazon become full stack banks?

Can Apple or Amazon become full stack banks?

In a blog post titled Full Stack Startups, Chris Dixon wrote: Suppose you develop a new technology that is valuable to some industry. The old approach was to sell or license your technology to existing [...]

Amazon’s impending invasion of banking

Amazon’s impending invasion of banking

Fears of an Amazon "invasion" in financial services have reached a fever pitch. One Financial Brand article reported that banks and credit unions are "bracing for the Amazon doomsday." Does Amazon--and other big tech companies, [...]

Americans need a ‘Fitbit’ of banking

Americans need a ‘Fitbit’ of banking

In a recent survey, the Financial Health Network asked financial services executives about their organizations' most important strategic priorities. The second most-frequently mentioned priority--cited by seven in 10 banks and credit unions--was "improving customer financial [...]

Why people don’t switch banks anymore

Why people don’t switch banks anymore

According to JD Power's 2019 U.S. Retail Banking Satisfaction Study, just 4% of consumers switched primary banks in 2018. This was the lowest level of switching ever recorded by the research firm, down from [...]

How contact centers can drive sales at credit unions

How contact centers can drive sales at credit unions

In Cornerstone Advisors’ What’s Going On in Banking study, senior executives at financial institutions were asked how “future-ready” business functions within their institutions are. Just 26% of execs said the contact centers in their [...]

Do consumers really want to bank with Amazon?

Do consumers really want to bank with Amazon?

There is a lot of discussion in the banking industry regarding the potential and possible impact of Amazon’s entrance into banking. To recap some of the prevailing perspectives: “Amazon is under pressure to keep [...]

A missed industry prediction

A missed industry prediction

“The path to the corner offices doesn’t go through the marketing departments of credit unions. Never has and never will.” Exactly five years ago, that was a comment left on an article penned by [...]

Face the truth: Your member data sucks

Face the truth: Your member data sucks

During a presentation at strategic planning session for a large credit union, I challenged the management team’s notion that the FI was–or could be–“competing on superior service.” My argument went as follows: [...]

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