Banking is an industry that has historically been slow to change, benefitting from unique product-specific expertise, extensive distribution networks, protective regulations and a very large and loyal customer base that are slow to switch financial [...]
To put it simply — good luck with that. Look around. Have you seen the dizzying array of choices available to consumers these days? Many restaurants offer all multiple-page menus and above-counter displays of meal choices [...]
Now, don't get too excited. Yes, we do talk a lot about the importance of member engagement, but I am not to the point of advocating full on-the-mouth kissing for members as soon as they [...]
Financial institutions need to radically streamline and simplify their online account opening forms. And it doesn’t really require any new technology, just a new way of thinking by. Jim Marous Despite changes in technology [...]
