The National Credit Union Administration will test a post-exam survey to allow financial institutions to provide timely feedback to the agency, board Chairman Todd Harper said in a letter sent to credit unions last week. “[...]
1. Keep your change I know this sounds like common sense, but whoever invented the piggy bank is a true genius. Putting money in a container and not touching it is a great way to [...]
Credit union member surveys should integrate for a comprehensive picture of the member experience, incorporating each of the various loyalty components. This big picture includes four main areas: How did we do? Did the credit [...]
by: Matt Smith You probably already use surveys to track your financial institution's performance or to analyze your market, but are you really getting the most out of them? Today, most surveys are overlooked by [...]
The quest for consumer data is on and it’s hotter than ever. Everywhere you turn, someone wants your opinion about something. Whether you’re asked to participate in a telephone survey, an online survey [...]
