Over a year after the first liability shift, EMV chip cards are quickly becoming more commonplace. Already, 70 percent of U.S. consumers have EMV chip cards in their wallets. That number is expected to [...]
In the aftermath of Wells Fargo’s conundrum, other big financial institutions (FIs) may face an uphill battle when it comes to consumer goodwill. Consumers may very well be looking over their shoulders wondering, “What [...]
Consumers love competition, and they love their mobile devices. Combine the two, and financial institutions (FIs) may have the answer to increasing consumer engagement via mobile. Enter gamification. Gamification is the process of adding games, [...]
Each new year is the start of a new journey. For cardholders, their journey consists of five distinct stages. I recently sat down with Jennifer Davis, TMG’s vice president of SmartGrowth™, to discuss ideas [...]
Tech darling blockchain has been having something of a moment. Throughout 2016, thought leaders across industries have explored numerous blockchain use cases. TMG and its strategic partner CO-OP Financial Services, for example, engaged Mercator Advisory [...]
As new mobile payment options continue to fill the marketplace, they are matched by new consumers flooding to try them. By 2019, mobile payment usage is projected to reach 90 million. While innovation is key [...]
Staying up-to-date with the latest industry news can prove challenging. With so many media outlets and too few hours in the day, it is sometimes daunting to even know where to begin. Below are a [...]
Fraudsters are more than just shadowy figures lurking on the dark web. They can be small-time crooks or part of a large, international ring. During International Fraud Awareness Week, I sat down with Ashley McAlpine, [...]
For cardholders, call centers represent a simple, convenient way to interact with their financial institutions (FIs). Fraudsters, too, love these resources. They are increasingly turning to call centers as their preferred method for committing fraud. [...]
Confidence in the economy is now reflected in the amount of outstanding consumer credit. According to a recent report, borrowing reached an all-time high in August at $25.9 billion. This may be good news [...]
Combatting fraud starts with awareness. If community financial institutions (FIs) aren’t aware of fraudsters’ latest tactics, there is little they can do to mitigate their effects. Between November 13 and 19, organizations and individuals [...]
The Internet of Things (IoT) is a buzz phrase we hear a lot lately. This phrase refers to the concept of allowing everyday objects to send and receive data via Internet connectivity. As objects such [...]
Think like a consumer. For financial institutions (FIs), understanding consumers’ perspectives is key to developing lasting relationships and relevant offerings. On a recent podcast, I sat down with Karen Postma, TMG’s vice president of [...]
As mobile shopping gains ground and consumer confidence climbs once again, it is an important time for financial institutions to evaluate their current credit card portfolios. Consumers continue to reach for the familiarity and convenience [...]
Data analytics has the power to take financial institutions (FIs) to the next level of decision making. Data can provide valuable insights into consumers’ behavior, revenue and lifetime value. In turn, this helps FIs determine [...]
