Tech-powered employee appreciation
With so much emphasis placed on using data to deeply understand financial consumers, it stands to reason that FI employers will benefit greatly from a data-driven approach that seeks to understand employees.
As headlines ask, Where have all the workers gone? financial institutions (FIs) find themselves in the battle to attract and retain employees who have changing attitudes about work. According to the Bureau of Labor Statistics, a record-breaking 4.3 million Americans quit their jobs in August 2021, a trend that’s become known as “ The Great Resignation.” Just as FIs are keen to please their customers with digitally-enhanced experiences, so too should they consider their internal customers” as equally valuable. I havve spent more than 30 years in technology management roles, and have come to understand how a tech-forward organizational culture both enhances the workplace and inspires employees. Organizational culture matters more than ever to the countrys increasingly selective pool of talent, and it runs much deeper than pizza parties and casual Fridays. Don’t get me wrong you should continue activities that inject fun and inspire camaraderie, but in addition, consider these three transformational, tech-powered strategies.
Gather Data to Enhance Employee Satisfaction
With so much emphasis placed on using data to deeply understand financial consumers, it stands to reason that FI employers will benefit greatly from a data-driven approach that seeks to understand employees. Regular surveys can be an excellent tool for remaining in touch with what matters to employees. Not a general rate your satisfaction type of survey, but strategically engineered data collection that seeks to understand:
- The aspects of their jobs and the workplace employees value most.
- Specific issues they would like to change or address.
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