Tech time: Research and response

Credit Unions need to regularly scout for new market trends and talk about what they’ll do as a result. Here are five questions to get you started.

One of the realities of financial services today is that there’s just a lot more to know than there used to be. Pick a topic: changing consumer behavior, new technology, industry disruptors, new payments players, vendors, products—and on and on. Nowadays, if I skip even a week of reading the trade pubs and following blogs/posts/announcements, I’m already falling behind in my knowledge of what people are doing or trying to do.

One of the challenges we see facing managers is that when they are done dealing with daily issues, regulatory changes and fraud/loss challenges, all of which is never-ending and important, there’s just not a lot of energy and time left to dig into the detail of industry innovation.

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