The changing payments landscape challenges everyone to balance opportunity and risk

Continued innovation in digital and mobile technology has paved the way for an ever-increasing number of ways to pay. As consumers adopt new purchasing behaviors inspired by emerging technologies, members of the payment ecosystem are recognizing the need to balance new ways to pay with security measures to prevent fraud.

This was the overarching finding from a new global report from Forrester Consulting commissioned by Visa “Understanding the Evolving Payments Landscape.” The report looks at how banks, financial technology companies and merchants are protecting themselves and customers from fraud amidst an evolving payment landscape. A survey conducted across Europe, the Middle East, Africa, North America, Latin America, and Asia Pacific among 566 decision-makers in retail banking, fintech, and merchant services found that while enthusiasm for new payment technologies abounds, many organizations struggle with managing fraud and are turning to trusted partners to help them navigate new waters.

The key findings from the report include:

1. Digital payment adoption (including mobile) is increasing globally.

Consumers’ usage of new payment technologies is expected to increase substantially over the next five years. Banks, merchants, and fintechs are working hard to ensure they offer these capabilities to their customers. The survey found that 58% of respondents support digital wallets, 60% support peer-to-peer payments, and 72% support mobile banking bill payments.

 

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