Thank you for tuning in to episode 17 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.
My guest today is Carl Robinson, SVP of Payments at Alacriti. In this episode, Carl shares insights on how to use tech to the fullest in the shifting market of payments and cloud optimization. We chat about his career journey, his personal experiences with automation, and the importance of understanding digital strategy to enhance the user experience.
Members are now accustomed to speed, real-time service, and “instant gratification” with many digital services. The speed of money movement and payments are what members view as excellent service. Carl explains how cost-effective iteration can help credit unions leverage technology and increase the quality of operations and member experience without needing to start from scratch.
Carl encourages credit union teams to start finding new solutions by experimenting with tech approaches that increase real time services and speed. Incorporating these elements can help credit unions jump ahead in the financial services industry while mitigating risk. He also shares resources credit unions use to get started.
During our rapid fire questions, we learn that Carl has been interested in the world of payments for many years but wanted to be a racecar driver growing up. He shares that his calendar is rarely empty and that he enjoys spending his time with his children. Listen in as Carl walks us through his favorite books to read and who he thinks of when he hears the word “success.” Enjoy my conversation with Carl Robinson!
Show notes from this episode:
What an amazing interview with Carl! Check out all the exceptional work his team is doing over at Alacriti here.
Want to hear more from the Alacriti team? Click here.
Place mentioned: Texas
Shout-out: Carl’s parents
Place mentioned: Europe
Place mentioned: North America
Place mentioned: South America
Shout-out: Carl’s children
Shout-out: American Banker
Term mentioned: Punched card
Term mentioned: DaaS
Shout-out: Microsoft Windows
Shout-out: U.S. Faster Payments Council
Shout-out: Cornerstone Advisors
Shout-out: Payments Journal
Place mentioned: London
Term mentioned: Clearing house
Shout-out: Federal Reserve
Shout-out: Carl’s sister
Shout-out: Plantronics bluetooth headset
Shout-out: Yeti cooler
Shout-out: Steve Jobs
Shout-out: Elon Musk
Artist mentioned: Niko Moon
Artist mentioned: Jon Pardi
Artist mentioned: Sturgill Simpson
Artist mentioned: George Strait
Book mentioned: 21 Lessons for the 21st century by Yuval Noah Harari
Book mentioned: The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon and Brent Adamson
Book mentioned: The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results by Matthew Dixon, Brent Adamson, et al.
Book mentioned: The Art of War by Sun Tzu: A 21st Century Business Interpretation: How to Be Successful in Negotiation Every Time, Using Sun Tzu’s Strategies & Principles by Martin Chang
Book mentioned: The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen
Shout-out: Scout (car)