The right tools to make tough decisions
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
When Liz Hayes joined Infinity Federal Credit Union($349.2M, Portland, ME) in October of 2014, she realized right away she had inherited a top-down culture where decisions flowed down.
“I had people coming into my office to ask me questions,” the CEO says. “It was, ‘We have a member situation. What do you want me to do?’ or, ‘This has come up. Do you want me to go right or left?’ We needed to unwind all of that.”
Hayes knew the organization wouldn’t grow if employees had to consult her every time they needed to make a difficult decision. So, the new CEO convened Infinity’s senior team to craft a vision statement and core values. Together, the group built a new culture, brick-by-brick, using input from the staff responsible for living it.
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