The six disruptors of customer experience

UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes:

First, improve your customer’s experience – to help you attract more customers, keep customers, generate solid business results, and maintain a positive reputation for service.
Second, build a strong and sustainable culture that provides a great place to work, for everyone who works in or with your organization.

Today, these outcomes are becoming more difficult and more important to achieve because of six trends, six big changes that are disrupting the expectations of customers and the delivery of great customer experiences.

These Six Disruptors are not coming in a nice sequence that you can surf one at a time. Nor are they coming in a neat order that you can plan to address one by one. These disruptors are colliding and crashing into the world simultaneously, and affecting everyone: companies, consumers, industries, countries, and individual service providers.

 

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