Three auto & home insurance trends credit unions should know
Auto and home (A&H) insurance products are significant ongoing investments your members make to protect what matters most in their lives. And, offering these products is another way we, as credit union leaders, can deliver on our promise of value as we work to provide excellent service and increase member retention.
Whether or not your credit union currently offers A&H insurance, keeping an eye on emerging trends is key to evaluating and working with your current insurance provider or to helping you implement new insurance offerings. Not surprisingly, many of the trends to watch are driven by technology and connectivity. Here’s a snapshot of three trends for 2018 that promise to be major factors in shaping the A&H industry:
- Creating a one-stop member experience.
In our increasingly connected and rapid response marketplace, consumers have come to expect and demand streamlined service. To be able to compete with comparison sites such as Policy Genius or Compare Now, credit unions need to prioritize the capability to provide competitive quotes to members within a single phone call, visit, or online experience to stay competitive, add value, and grow member relationships.
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