Great customer service is something that every business should emphasize. Companies that put customer service at the forefront of their business are notably more successful and able to retain their customers longer than those who don’t. When you think of great customer service, what are some of the brands that automatically come to mind?
For me, it’s always Chic-fil-A. Their culture revolves around providing excellent customer service, always, and I can honestly say that I’ve never had a bad experience while dining with Chic-fil-A. It doesn’t matter how long their drive thru lines are, they move with such speed and efficiency, that it doesn’t feel like you’re waiting! It’s all about the experience. If your business involves working directly with customers, you should strive to create a culture where your company comes to the mind of a consumer when they think about great customer service.
If you’re looking to enhance your customer service offerings in 2018, here are three trends we’ve seen grow quickly over the past few years.
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