Top tech to create a frictionless member experience

Your credit union has worked hard over the years to earn a reputation as an easier, faster, and more convenient alternative to cold, impersonal alternatives. But these days, your members don’t just want a straightforward experience; they want a fully frictionless one. They’re looking for a way to handle their finances when they want, where they want, however they want, and they’re looking for you to give it to them without even a hint of an obstacle in sight.

Thankfully, this isn’t necessarily as difficult as it may sound. As you work towards creating the frictionless experience that your credit union members crave as we move into 2024 and beyond, there are a few key technologies that you will definitely need to take a look at.

Smart eForms

Rather than making a member come into a credit union branch to sign reams of paperwork every time they want a new product or service, smart eForms can accomplish the same thing in an easier, faster way. Here, smart fields, autofill capabilities, and even predictive typing all come together to allow members to securely sign any document they need right from their mobile device. It’s a member experience dream and if your credit union doesn’t already offer it, now would be the time to start.


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