Optimizing the member journey with episodic management
Customer care seems to be on the forefront of everyone’s mind as more organizations shift their focus to elevate the experiences their customers have with their brands. A survey released…
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Einstein, Musk, and Bezos on strategic planning
Even in topics beyond physics, Einstein was brilliant. Among his many observations was the absurdity (Einstein called it insanity) of doing the same thing again and again, yet expecting different…
