Heading into 2020, life was looking pretty rosy. There was no pressing impetus for banks or credit unions to change. Then COVID hit: the wrecking ball that has upended this industry virtually overnight.
In this episode of Banking on Experience podcast hosted by CRMNEXT, James Robert Lay outlines the digital growth imperative for banks and credit unions to ensure their survival post-pandemic, in what he refers to as “Digital Darwinism.”
During the conversation with host Marla Fields, James Robert Lay reveals:
- How many financial institutions will disappear or merge in the next 5-to-10 years
- What some of the biggest mistakes banks and credit unions will make as they try to adapt to changing customer and member expectations
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