Ukrainian Federal Credit Union again serving new immigrants

For this credit union and its membership, every day is International Credit Union Day.

Ukrainian Federal Credit Union was founded in 1953 to serve Ukrainian immigrants who came to the US after World War II. For almost 70 years, our mission has been to provide the highest level of professional financial services to members of our community, who, in many cases, are underserved. We are not just a financial institution, but a center for the Ukrainian community in the cities where we have branches.

Some of our members who moved from Rochester, New York, where we are headquartered, to other states in the early 2000s told us about large populations of potential members in those areas. Our first out-of-state branch was opened in Sacramento, California, in 2003. Other West Coast branches followed, along with mergers in Massachusetts and Ohio. Our newest branch is in the Charlotte, North Carolina, area, and we will continue expanding in the Southeastern states. Our goal is to have a physical presence in the areas where our members and potential members reside.

We offer online and mobile access, as well as shared branching services, but we see that physical, bilingual branches still play an important role in our success. The challenge is to find qualified bilingual employees to fill member service positions. In the last few years, many employers had problems hiring. For us, the challenge was even bigger because we needed to find candidates with additional language skills.

 

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