As leaders, we’re always searching for the magic combination of skills to motivate our teams, run our organizations efficiently, meet member/customer demands, and stay viable in competitive markets. In our pursuit of all of this, there is one strategy that underscores it all.
Especially in times of crisis like we’re in now, listening is critical for leaders. There is a lot of uncertainty and we don’t have all the answers. But, listening to your executive team, stakeholders, employees, and members/customers can help inform decisions. It also strengthens relationships by building trust and loyalty.
In a recent post, leadership expert Art Petty touts “fierce listening” as a skill leaders need to develop now. He highlights research and an informal poll that reinforce how this skill can make individuals feel valued and heard.
Here are his tips to develop your fierce listening skills:
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