Nearly a third of Americans visit the ATM at least once a week.1 Even after 50 years, ATMs continue to be an important self-service channel between credit unions and members looking to deposit checks, withdraw cash or check their balance.
Research from Mercator Advisory Group shows that while members value the convenience of ATM locations and surcharge-free access the most when it comes to ATMs (both of which they receive as part of the CO-OP ATM network), as technology evolves they are wanting more from the ATM experience.2
At the same time, an important industry mandate is fast approaching that will have significant impact on the world of ATMs. Beginning January 14, 2020 credit unions that have not upgraded their ATMs to the Windows 10 operating system will no longer have access to security updates, security patches, non-security hotfixes, free or paid support options and online technical content updates supported by Microsoft.
But Windows 10 isn’t just about security and PCI-compliance; the upgrade is designed to equip your ATMs to support the features your members expect and to respond to the video- and app-based platforms of the future.
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