If you want to be innovative, create a culture that recognizes, appreciates, and learns from failure, says Andrew Downin, managing director of research at the Filene Research Institute.
“When you’ve got that psychological safety zone, people are willing to share more creative ideas. They’re willing to kind of let their guard down in a way,” says Downin in a replay of the CUNA News Podcast.
“There’s nothing worse than talking with an employee at a credit union [who says], ‘Oh yeah, I had this idea a couple years ago, but I never thought my manager would care.’ ”
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