Want to keep valued staff? Conduct a ‘stay’ interview

Asking five questions can help managers understand why employees leave their jobs.

While staff engagement and exit surveys provide data, they aren’t the key to understanding what makes an employee stay or leave their jobs, says Richard Finnegan.

To understand that, credit unions should conduct “stay interviews,” structured conversations that provide supervisors with insight into what their employees like and don’t like about their jobs.

“This is the answer” Finnegan, CEO of C-Suite Analytics, said Monday during the CUNA Human Resources & Organizational Development Council Conference in Orlando. “But it takes courage to do it.”

The practice helps managers learn what actions to take to strengthen employees’ engagement with the credit union to increase retention.

Key components of a stay interview:

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