What are the most vital AI applications for credit unions?
CUNA Tech Council Conference: Chatbots, RPA and more can help drive member engagement and worker productivity – if they deploy the technology right.
The world is not soon going to be taken over by robots — and neither are credit unions. But for the latter, bots can be a crucial component of member engagement and employee productivity.
So argued Matt Kinney, founder and CEO of Attando Technologies, a provider of artificial intelligence solutions to credit unions, speaking Sept. 12 at the Credit Union National Association (CUNA) Technology Council in Chicago.
“You can’t go to a conference in 2019, without hearing the hype associated with AI,” said Kinney. “But I want to make sure we don’t overpromise and underdeliver, because there’s a lot of that going on.”
Instead, he suggested that credit unions focus their AI development on four distinct use cases:
continue reading »
