What credit unions should know about mitigating a crisis in today’s ‘cancel culture’ environment

Survey reveals top 3 crises that would cause members to ‘cancel’ a CU.

It seems we can barely make it a week without hearing of someone or some organization being “canceled.” And no, I’m not talking about canceling subscriptions or the bazillion cancelled events this year due to COVID-19.

“Cancel culture”—the boycotting of people or organizations because of differing views—was largely born out of the #MeToo movement to “cancel” celebrities for problematic behaviors. As examples, public individuals like Bill Cosby, Harvey Weinstein and R. Kelly were all “canceled” by the public before their trials.

Large organizations have also been threatened with “cancel culture” with a noticeable spike in this highly controversial election year. Consumers have called for “cancelling” Goya Foods, among others, for pro-Trump comments. In turn, Trump supporters called for “cancelling” Goodyear after an employee posted a photo of a company policy banning “Make America Great Again” attire in the workplace—and it went viral.

“Cancel culture” has also impacted everyday people. David Shor is an example. He was canceled after tweeting a study from an academic journal questioning the political consequences of violent and peaceful protests. He was even fired from his job.

 

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