Artificial intelligence and machine learning are already having a big impact on financial services. Chatbots are taking over online customer service, robo-advisors are automating asset management, and fintech companies are investing significantly in AI-powered solutions.
Credit unions have a unique opportunity in the AI-driven future. With access to so much member data, credit unions can deploy AI and machine learning in interesting ways that will improve both business operations and the member experience.
At THINK 18, Jean Chatzky sat down with Fotis Konstantinidis, CO-OP’s Senior Vice President of Fraud Products, to discuss where credit unions should consider deploying AI and machine learning – and what these technologies can help them accomplish.
continue reading »