What happened in Vegas? Highlights from the AFSA Vehicle Finance Conference and Expo

The annual American Financial Services Association (AFSA) Vehicle Finance Conference and Expo took place in February in Las Vegas. The event hosted more than 250 members of the auto finance industry, from lenders to auto executives to technology providers. Presenters discussed the latest business trends and innovations in auto finance, as well as changing consumer demands and expectations.

Technology, Operational Excellence, and Customer Satisfaction

DRN introduced a session in which industry experts shared perspectives on the rapid change in technology and the impact on the auto finance space. The team discussed how ever-changing technology can improve operational excellence (and who doesn’t want to do that?).

Four keys to improving operational excellence:

• Eliminate: Stop doing things that don’t add value

 

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