What to say when you can’t stand what’s being said

Here’s a tool for how to call out someone’s bias—or to call someone in to have a courageous conversation about diversity, equity and inclusion.

Ever had one of those moments where you can’t believe the statement of bias you just heard—but you feel unsure about how to respond?

I was heartened to learn from taking the “Diversity, Inclusion and Belonging” course on Harvard ManageMentor (a benefit of CUES membership), that interrupting bias can sometimes be as simple as saying “Um” and pausing.

Here’s an example of how this works.

I’m more than 20 years into my career as an editor for CUES. I like to joke that my current title, “senior” editor, perfectly matches my graying hair. But imagine if I heard someone say in a meeting that it was clear that “older” employees would be less likely to embrace the change on the table?


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