What will be the top banking priorities of 2020?

Each year, CSI polls banking executives at U.S. financial institutions across the country to uncover the strategies, trends and issues they believe will most affect the financial sector. Take our 2020 Banking Priorities survey to share your opinion on what will move the needle in the financial industry next year.

The data we receive from this survey reveals what’s on the minds of bankers across the country. Here’s what we learned last year:

Customer Acquisition

The battle for new customers is fierce. How are banks stepping up to the fight?

  • 71% of bankers identified new customer acquisition as a major tactic toward reaching their revenue goals
  • 44% of bankers are adding self-service options like online account opening
  • 32% will implement automated customer onboarding


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