As much as is possible, Apple Federal Credit Union does the heavy lifting when it comes to bringing staff members up to speed on new technologies—which isn’t to say the credit union’s eight-person training team is emphatic about always going it alone.
When the CU went through a core conversion in 2007, for example, it sent a couple of its trainers to the vendor’s headquarters, had them learn all they could about the new system, and then brought them home to teach their colleagues about it.
$2.7 billion Apple FCU in Fairfax, Virginia, has used that same “train the trainer” approach for more recent endeavors, too, including an online banking conversion in 2016 and the development of a project management office in 2018. And it’ll turn to it again next year when it switches to a new loan origination system.
That’s about as far as Apple FCU is likely to go when tech training—or any kind of training, for that matter—is needed, though.
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