Why credit unions might overlook tech training
…and why they can’t afford to.
It might sound ridiculous that any credit union could overlook tech training, but it happens.
CUES member Maria Rolston knows why. “It can be overlooked because there is so much going on … that it can be easy to forget everyone at the credit union needs to learn [about the new system or software]—not just a certain department or group of people.”
This kind of training also can be overlooked “if there is not a strong training team in place” at the credit union, adds Rolston, chief administrative officer at $1.1 billion, 105,000-member Franklin Mint Federal Credit Union in Chadds Ford, Pennsylvania. A core conversion, in particular, is a huge undertaking, and “it can be overwhelming … to put all the training together and know where to start if you don’t have a plan in place and a team to execute that plan.”
On a related note, Jen Madden, AVP/talent development at $2.7 billion, 212,000-member Apple Federal Credit Union in Fairfax, Virginia, says other credit unions sometimes overlook training around technology initiatives “when the cost is too high and [they don’t] have the resources in house to create and deliver training themselves.”
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