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Why credit unions should refine their marketing efforts

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by. David Hadaway

Although it seems obvious that marketing initiatives are crucial for growth, not all credit union leadersmake it a priority. Cameron Madill, CEO of Web design and marketing company PixelSpoke, conducted a study on business owners to determine how much of growth potential was based on the CEO's mentality. Based on the study's findings,credit union marketing may have more of a direct impact on growth than previously thought.

The results revealed that the more time the CEO and executive team devoteto marketing and sales, the more likely the organization isto have high-growth potential. Additionally, this was found to be a more important predictor of profitability than actual revenue growth. Involvedexecutives realize that sales and marketing directly contribute to bottom-line results.

Another predictor of success isthe CEO's attitude toward learning. Companies that prioritize learning new information to adapt to future challenges are more likely to grow. In fact, Madill wrote that CEOs who believe they cancontrol the future of their companies were found to be less likely to be profitable.

Using Data to Make Better Marketing Materials
The findings of the study indicate that credit union CEOs may need to place a stronger emphasis on marketing. However, this area of business is becoming increasingly data-driven. Credit union members want to receive communications based on their unique interests and needs. While nearly every interaction with a membergenerates valuable information, organizations may not know what to do with this plethora of data, according to ClickZ.

John Pettit