When I speak with line of business leaders at credit unions, it’s not uncommon to hear them say things like, “My IT shop is really hard to work with.”

And when I speak with the IT department at credit unions, I often hear them say, “You know, the line of business doesn’t really understand the complexities of what we have to do.”

Sometimes, I share this observation with people I meet from other industries. They almost always shake their head and say, “I know, that’s how it is at our company as well.”

So it’s clear to me that credit unions are not alone when it comes to the perceived misalignment between the line of business and IT organizations.

The good news is that the root of the problem can be explained easily, broken down into three simple parts:

1. Level of Detail

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