As the credit union movement continues to evolve, so must credit union leaders, board members, and staff.
Technology has transformed the skill sets your staff needs, particularly in member-facing roles that serve as the face of your brand, according to CUNA’s 2018-2019 Environmental Scan Report.
Many credit unions have altered their service philosophy and staffing structure to address today’s labor shortage, the longer-term changing nature of branch interactions, and consumer expectations.
What new roles will credit union employees and board members be filling 10 years from now? What new skills and knowledge will they need to do this? And how are credit unions changing as a result?
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