Zombies, hardware stores and your brand

Our family has always gone all-in for Halloween (think the Griswold house from “Christmas Vacation”). Spooky lights, tombstones, fog machine—the works. We’ve also added, over the years, several animatronic zombies.

Unfortunately a few weeks ago, one of our first zombies stopped moving. You could hear the motor spinning but his head and arms were just dead (pun intended). I didn’t have much hope for a repair but I still sent an email to the Halloween store from which he was purchased.

To my surprise, I quickly received a reply with a few ideas regarding what may have caused the problem, as well as an offer to send a replacement part. However, the technician was frank and said I could probably get a better quality replacement part—and faster—at a local hardware store.

I took the zombie technician up on his advice and visited my local hardware store (I actually walked in with the entire zombie in my arms).

 

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