Chicago, Illinois (December 18, 2012) – Member Loyalty Group, the exclusive provider of the Satmetrix Net Promoter Score® program to the credit union industry, announced that Andy Janning will be a featured speaker during the Credit Union Track being offered as part of the premier Net Promoter Conference in 2013. Interested credit unions, including those who have attended Loyalty Live in the past, can attend the 7th Annual Net Promoter Customer Experience Conference at a significantly discounted rate through Member Loyalty Group's relationship with Satmetrix. Andy Janning's unique session, "Firing Sally Field", will focus on effectively training and developing employees in an NPS environment. Mr. Janning, SPHR and Founder of NO NET Solutions, is a nationally recognized expert in organizational development with over 25-years of leadership experience in the financial services industry.
Other featured speakers will include Fred Reichheld, co-creator of the Net Promoter Score and Author of The Ultimate Question 2.0; Joseph Jaffe, sought-after thought-leader on new marketing and author of Flip the Funnel; Bobbi Dangerfield, Vice President, Commercial Sales Operations for Dell; and Robert Richman, co-founder of Zappos Insights and author of The Culture Blueprint.
Beyond access to all main conference sessions, credit union attendees can participate in the special "Credit Union Track" to discuss industry specific topics and share best practices. “Credit union participants will have access to world-class speakers like Andy Janning along with ample opportunities to collaborate with other industry practitioners to get the most from this combined conference experience," said Michelle Bloedorn, CEO of Member Loyalty Group.
More information about the conference and online registration is available through www.memberloyaltygroup.com/upcoming-events. Early bird registration is available through the end of 2012.
About Member Loyalty Group
Member Loyalty Group is a CUSO formed by leading credit unions in 2008 to develop a common member loyalty benchmark for the credit union industry. The CUSO has an exclusive relationship with Satmetrix, the Net Promoter® company, to provide credit unions with the most effective tools for managing a Net Promoter® program to collect and act on member feedback that increases loyalty, growth and retention. Member Loyalty Group serves over 30 credit unions, many of which are over $1 billion in assets, across the country. For more information visit www.memberloyaltygroup.com.