Anchorage, AK (February 17, 2026) |
As member engagement continues to evolve, Credit Union 1 is investing in leadership that strengthens how members connect with their credit union — not just in branches, where CU1 opened three new Alaskan locations in 2025 and plans for a Homer branch in summer 2026 – but also by phone. Constance Aguilar joined Credit Union 1 in December as Vice President of Member Operations.
In her new role, Aguilar leads the Member Service Center, which provides phone, email, and chat support to Credit Union 1 members across the state. This team plays a key role in ensuring accessible, reliable service for members who may not live near a branch, while maintaining the personal, Alaska-based support CU1 is known for.
The Member Service Center is increasingly central to how members engage with their credit union, especially for Alaskans living in remote areas of the state. This department processes a monthly volume of member transactions on par with CU1’s branch network, ranking among the credit union’s highest-traffic service channels. Under Aguilar’s leadership, the department will continue to support member operations, focusing on enhancing the member experience and strengthening service delivery.
With 17 years of experience in financial services, Aguilar brings a strong background in branch leadership, risk management and team development. She is passionate about creating a positive, welcoming environment for both employees and members.
"We’re excited to welcome Constance to the team and grateful for the opportunity to invest in our local workforce,” says CU1 Chief Operating Officer Erika Smith. “This growth supports our employees and allows us to respond more efficiently to member needs. As a result, we can continue delivering the exceptional service our members expect and deserve, expanding upon the service we can deliver for members in remote and underserved areas across Alaska."
This leadership appointment reflects Credit Union 1’s ongoing investment in Alaska-based operations and its commitment to innovation, accessibility and long-term financial well-being for its members.