BOWLING GREEN, KY (April 2, 2026) |
Service One Credit Union has been recognized nationally for the quality of service it provides to members, earning a 2026 MemberXP ‘Best of the Best’ Award for its loan experience. The award
is presented by CUSG through its MemberXP experience management platform and recognizes the top credit unions based on member feedback.
As a local credit union driven by the mission to help our communities prosper, Service One treats every loan application as more than just a transaction. It’s a step toward a neighbor’s financial goal. This recognition highlights Service One’s ability to pair professional expertise with the approachable, helpful service that our Bowling Green and South-Central Kentucky members expect.
“What makes this recognition meaningful is that it comes directly from our members,” said Justin Morris, President and CEO of Service One Credit Union. “Our purpose is, ‘Service to Others,’ and our team works hard every day to listen to our members. We use their feedback to refine our processes and ensure we are the community’s preferred financial partner.”
The Best of the Best Awards represent the top 25 percent of credit unions nationwide. Unlike industry awards decided by a committee, these rankings are fueled by member survey responses that measure how easily and effectively a credit union meets member needs during the moments that matter most, such as buying a home or financing a vehicle.
“Providing great member experience isn’t an accident, it’s intentional,” said Elisabeth Lindsey, VP, Member Experience. “By staying human and relatable in our interactions, we’re able to coach our teams effectively and deliver consistent, high-quality service our members deserve. We’re proud to be a real person on the other end of the line for our members.”
