DENVER, CO (June 25, 2026) |
A nod to its continuous support of Coloradoans navigating the homeownership journey, Westerra Credit Union (Westerra) has been named one of the Top 10 Mortgage Companies in the Small Division for the 2025 Top Performers in Customer Satisfaction awards by Experience.com. The credit union maintained a 4.96 out of 5-star mortgage satisfaction rate and a 96.6% Net Promoter Score over the last year, underscoring its high standard of service and commitment to member-focused initiatives. These accolades reinforce Westerra’s position as a leading financial institution, adding to its recognitions as one of Newsweek’s Best Regional Banks and Credit Unions and its Five-Star Superior rating from BauerFinancial, Inc.
“It’s an honor to be celebrated among respected financial institutions that do great work in their communities,” said Westerra’s Vice President of Mortgage Lending, Michelle Burke. “At Westerra, our mission is to take every step of the mortgage process alongside our members as they navigate one of life’s biggest milestones, providing transparency, guidance and support. By helping Coloradoan homebuyers overcome mortgage barriers and challenges, we all succeed.”
Since 2015, Experience.com, a customer experience and reputational management platform, has identified the Top Performing Mortgage Companies through its Experience Management Platform. The proprietary framework calculates member satisfaction by combining data from mortgage reviews, survey completion rates and star ratings, rather than judging candidates on success according to the total number or dollar amount of consumer loans.
For more information on Westerra’s mortgage and refinancing loans, visit https://www.westerracu.com/
