Project Includes Installation of NCR’s Interactive Tellers Machines in the Drive-Thru
ATLANTA, GA (September 4, 2014) -- Pen Air Federal Credit Union, headquartered in Pensacola, Florida, has awarded the design, construction and branding of its project to remodel and expand its Milton, Florida Branch to Atlanta based LEVEL5. The Milton Branch is Pen Air’s busiest branch. The project will add 2,300 square feet to the branch bringing the overall footprint up to 5,550 square feet.
The branch remodel project includes the installation of 3 of NCR’s Interactive Teller Machines in the drive-thru facility. During business hours these machines will permit members to communicate via video with Pen Air Member Service Representatives to take care of their financial needs. After business hours these machines will have full ATM functionality.
The remodeled branch will also provide a new high touch personalized banking service to its members by eliminating the traditional teller line. Stewart Ramsey, President and CEO of Pen Air Federal Credit Union, said, “LEVEL5 has designed the Milton Branch so our staff will be able to greet our members at the front door of the branch and provide customized personal service to each and every member. We will no longer have our staff service our members from behind the barrier of a teller line.”
Mr. Ramsey said, “Pen Air chose LEVEL5 to remodel our Milton Branch because of the company’s depth and breadth of knowledge and experience in retail banking. LEVEL5 understands how to integrate new technology and methods of delivering financial services into branches that allows us to cost effectively deliver a higher quality of personal service to our members. The company has an outstanding reputation.”
The design work for the project has been completed and construction has started. The branch project should be completed and open for business by the end of November.
“LEVEL5 exclusively works with community-based financial institutions like Pen Air across the country. It is the trust and confidence that these institutions continue to place in LEVEL5 that allowed us in recent time to achieve record financial results and we are on pace to continue these wonderful results through 2014 and 2015,” said LEVEL5’s Mike Colvin, Executive Vice President and Principal.
About Pen Air Federal Credit Union:
Pen Air Federal Credit Union is the largest and oldest local credit union headquartered in Pensacola, Florida with over $1 billion in assets. Pen Air FCU currently has 19 branches in Northwest Florida and Southeast Alabama, including four student-run credit unions at area high schools. Pen Air FCU is a not-for-profit, member-owned financial institution originally chartered in 1936 to serve civil service and military employees assigned to our military bases in the area; it now serves over 1,000 other workforces and their immediate families. To learn more about Pen Air FCU, visit www.penair.org.
About LEVEL5:
Headquartered in Atlanta, with other offices strategically located to best serve its clients, LEVEL5 is a consulting and facilities development firm that works exclusively with community-based financial institutions across the United States. For a decade LEVEL5 has assisted financial institutions in the development and implementation of growth strategies through its unique services that include consulting, real estate, integrated design, construction management and branding. For more information visit the company’s website at www.level5.com.