MemberXP, a credit union member experience measurement platform, has designated Nutmeg State Financial Credit Union as one of 2019’s “Best of the Best” credit unions in the nation based on Nutmeg’s performance in 2018.
The Best of the Best honor is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform. A credit union cannot apply for this award. It is independently granted based on specific criteria including member service and ease of use.
MemberXP is a voice of member platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences such as getting a loan or opening a new account.
"As a member-driven financial institution, we are passionate about creating extraordinary member experiences,” said Nutmeg President and CEO John Holt. “Our more than 38,000 members at 11 branches across the state deserve to do business with a financial institution that values them and works in their best interest. I am proud of the dedicated team at Nutmeg, particularly during this past year of exceptional growth which included the addition of DMV Express services at several new locations."
“Nutmeg’s top scores indicate a real commitment to doing what is right for members,” said Constance Anderson, founder of MemberXP. “They truly are the best of the best.”
