PLANO, TX (June 19, 2026) |
UK Credit Union and Illuma, the leading provider of real-time voice security solutions for financial institutions, today announced a partnership to bring advanced authentication and fraud prevention capabilities to the credit union’s contact center and self-service channels.
Through this partnership, UK Credit Union will implement IllumaSHIELD™, Illuma’s comprehensive Voice Security platform designed to help financial institutions secure every voice interaction while eliminating friction for members and agents. The platform offers Illuma’s award winning real-time voice authentication technology as the core offering, with options to add advanced fraud prevention, adaptive multi-factor authentication (MFA), deepfake detection, and human-AI collaborative intelligence to help organizations address evolving threats across voice and digital engagement channels.
“AI-driven fraud is forcing financial institutions to rethink how they secure the voice channel,” said Milind Borkar, Founder and CEO of Illuma. “UK Credit Union is taking a forward-looking approach by adopting voice security that continuously verifies identity, blocks threats in real time, and improves both the member and agent experience—while eliminating friction from every interaction.”
IllumaSHIELD™ enables UK Credit Union to move beyond traditional knowledge-based authentication by passively verifying members as they speak, reducing reliance on security questions and minimizing call handle time. The platform continuously evaluates risk throughout the interaction, allowing the credit union to step up authentication only when needed—ensuring both security and a seamless member experience.
“At UK Credit Union, protecting our members while delivering a seamless experience remains a top priority,” said Ryan Ross, UK Credit Union President & CEO. “Partnering with Illuma allows us to modernize how we approach authentication and fraud prevention while creating a faster, more natural experience across our service channels.”
This partnership reflects the growing shift among financial institutions toward layered Voice Security strategies as AI-enabled fraud continues to reshape the threat landscape across contact centers and automated service channels.