Securityplus Federal Credit Union (Securityplus), a credit union with $394 million in assets and over 34,000 members, today announced a new partnership with Posh Technologies. In addition to utilizing Posh products as a client credit union, Securityplus became the latest investor in the Posh CUSO to help further Posh’s positioning in the market.
This partnership will help Securityplus leverage conversational Artificial Intelligence (AI) to better connect with their members through a humanlike chatbot that can automate website FAQ’s, walk members and prospective members through the process of applying for new accounts, loans, and services. Securityplus plans to deploy Posh’s bot before additionally leveraging their Interactive Voice Response (IVR) technology. “We are delighted to be very close to the ground floor of this exciting investment opportunity,” says Brett Noll, CEO at Securityplus. “Posh’s AI functionality is truly cutting edge and we look forward to improving member service and efficiency with their
suite of AI services.”
“We’re thrilled to partner with Securityplus, our ninth official CUSO investor and latest customer,” says Karan Kashyap, Co-Founder and CEO at Posh. “The machine learning approaches that we developed during our time at MIT enable our AI to persist conversational memory and power humanlike interactions, really transforming the way Securityplus interacts with its thousands of members.”
The benefits of this new partnership for Securityplus include:
- Better connecting with their members through a humanlike bot
- Providing website visitors and members with 24/7 member service
- Controlling their bot’s workflows through Posh’s Content Management System