FTSI and Glia have announced their new partnership designed to provide a digital-first customer service offering to community banks and credit unions. FTSI will be an authorized distributor and reseller of Glia to its customer base.
The partnership enables community financial institutions to provide a seamless engagement experience across multiple touch points, bringing the in-branch experience to their consumers through voice, video, or messaging – supported by co-browsing, screen-sharing, and post-interaction surveys. This digital-first approach to customer service can increase operational efficiencies, reduce average handle times within the call center, and enhance customer satisfaction and loyalty.
"We are excited to partner with Glia to provide community banks and credit unions with a digital customer service solution,” said Susan Napier, CEO of FTSI. "This digital-first approach in customer service is a game changer that offers a seamless consumer experience.”
"Leading financial institutions understand that providing an exceptional customer experience, including seamless digital support, is critical for attracting and retaining customers and securing a competitive advantage,” said Dan Michaeli, CEO and co-founder of Glia. “This partnership with FTSI will strengthen the support and guidance community banks and credit unions can deliver to customers and members in all aspects of their online experience, all while enabling these institutions to save time and gain efficiencies.”