First Capital Federal Credit Union has promoted Jeremy Ackerley, E-Services/Contact Center Manager, to Assistant Vice President of Digital Experience. Jeremy joined First Capital as a member back in 2005. But in 2013, he took even more of an interest in the credit union when he transitioned from member to employee. Jeremy began his career at First Capital as a Member Service Officer at our East York Branch, but within three years was promoted to E-Services Specialist. His love of technology and desire to make the member experience even better, led him to his next position as E-Services/Contact Center Manager, a position he has held since 2017. Now in 2023, he takes on his new role as AVP of Digital Experience to work on future enhancements to our member’s Digital Experience within our online channels and Contact Center offerings.
“Jeremy is committed to the continued growth and success of our Credit Union,” said VP of Operations, David Morse. “With his knowledge and drive, he will help propel us further into this digital age with our members.”
Jeremy is a graduate of the New England College of Business at Cambridge College with a Bachelor of Science degree in Business Administration, Management.
On a personal note, Jeremy enjoys running and has completed several half-marathons. He and his husband enjoy spending time with family and traveling to new places.
