No two customers are alike, and each consumer expects you to know them, understand them and reward them with a level of contextual experiences that extend from product creation to…
Financial institutions spend thousands to tens of thousands of dollars every year on getting new consumers (anaverage acquisition costof $200 per new consumer). However, in recent years, consumer habits have…
Hello everyone! My name is Judy Dahn, and I started working for NAFCU at the beginning of this year. I work remotely from Michigan and I am excited to bring…
Picture this. You’re on a road trip in a beautiful convertible on a warm sunny summer afternoon. Your favorite jams are on the radio. You’re halfway to your destination with…
I know what you’re thinking – “I couldn’t if I tried!” But sadly, the financial industry isn’t the upbeat world of an Elton John song. In fact, community institutions are…
CUNA Senior Economist Dawit Kebede, PhD, issued the following statement in response to the Labor Department’s January Consumer Price Index Report: “Consumer prices increased 6.4% year-over-year slightly cooling down from 6.5%…
Ahead of today’s Senate Banking Committeehearing on financial safeguards for digital assets, NAFCU Vice President of Legislative Affairs Brad Thalerstressed the need for a clear regulatory frameworkfor cryptocurrency and other…
Capturing a member’s share of wallet has always been a challenge for financial institutions, including credit unions. Given today’s economy, credit unions are working even harder at gaining new members…
Think yourinvestmentswill carry you throughretirement? New research says that’s not the reality for the majority of workers in their pre-retirement years. In arecent surveyof Americans aged 40 to 85 with…
In a report issued by the Consumer Financial Protection Bureau (CFPB) last week, the agency announced that banks’ reported overdraft fee income “was43% lower in the third quarterof 2022 than…
There’s something special about that one Sunday in February when family and friends draw together in front of their televisions to watch the culmination of a season’s worth of practice,…
When you stop to think about it, saving for short-term financial goals and medium-term financial goals isn’t that hard. All you need to do is regularly set money aside until…
Political insiders Jennifer Palmieri and Karl Rove will join the 2023CUNA Governmental Affairs Conference(GAC) on Wednesday, March 1. The two political strategists and authors will participate in a point-counterpoint discussion…
NAFCU, along with other financial services industry trade groups,wrote to the Federal Reserve Fridayurging the agency to delay the effective date of itsfinal rulethat requires debit card issuers to enable…
The return to physical retail was perhaps the bigger story of 2022, but the rising number of consumers shopping online and paying with digital wallets are trends to watch as…
As executive director at theAssociation of Black Economic Power(ABEP) in Minneapolis, Debra Hurston is dedicated to removing social stigmas and finding financial solutions that allow Black residents of her community…
Credit unions have long been a staple in local markets serving communities that have been historically underserved by traditional financial institutions. Like banks, credit unions accept deposits, make loans, and…
All businesses go through various stages in their existence--credit unions included. After you open your doors and have some time to get things running, you naturally start to expand. Over…
The credit union system is fantastic for its peer networking groups and sharing of knowledge and best practices. While the point of these is to share challenges and ideas for…
In an early February NCUA issued Letter to Credit Unions23-CU-02, outlining risk factors linked to credit union service organizations (CUSOs) originating business, consumer mortgage, student, and credit card loans. NCUA…
Worldwide Foundation for Credit Unions, in partnership with World Council of Credit Unions, Thursday launched itsTurkish Cooperative Earthquake Relief Fundto solicit donations in support of Turkey’s cooperative movement, which has…
The NCUA Boardmeets next weekand is set to finalize the rule related to cyber incident notification requirements. NAFCU offered recommendations on the proposed rule to improve clarity and reduce regulatory…
Jim Woodrum believes that credit unions have “Hotmail directors in a WannaCry world.” In case you’re not familiar with these technologies, let’s break it down. Hotmail was a web-based email…
While Chris Oldag didn’t spend all of his time lending as a credit union leader, he now has much more time to devote to the people and activities he loves…