Most credit unions now offer convenient and secure mobile online banking for their members, as well as many other time-saving technologies—so it comes as no surprise that members appreciate the…
Let’s get real: You’ve hired people at your credit union that didn’t work out. Some were never the right fit, while others lost something over time. I’m reminded of when…
Members really only want to go to your branch when they have an issue. Is your frontline equipped enough to handle the challenge? In this episode of Grow Your Credit…
Odds are, in the last few years you have received a spam text or email supposedly from reputable companies such as Apple and Amazon. These texts or emails were probably…
Arobust referral program strategyis pivotal for sustained growth and customer engagement. It taps into the influential force of satisfied customers advocating for your brand and fosters a network ofloyal brand…
America’s Credit Unions Chief Association Services Officer Todd Spiczenski is excited to welcome the credit union industry to Washington, D.C., to advocate with a unified voice for the first time…
Career paths create a way that employers can show employees that they are not stuck in a dead-end job and instead have opportunities to learn, develop and grow. Career pathing…
Biometrics — like fingerprint, facial, and voice recognition, along with dynamic security tokens — may promise a future of seamless and more secure banking experiences. Recent data highlights growing consumer…
An effective community bank or credit union strategic planning session requires an effective facilitator. You can have the perfect day picked out, the right location booked and all the best…
Credit and debit cards provide convenience for consumers, but they come at a steep price for retailers. As fraud attempts rise exponentially and processors hike their fees, the true cost…
Ablowout earnings reportfrom AI darling Nvidia (NVDA) sent stocks to record highs last week. New inflation data will test that rally in the coming days. The S&P 500 (^GSPC) and…
This week, lawmakers return to Washington with plans to tackle some government funding items set to expire March 1 in order to avoid a partial government shutdown. America’s Credit Unions…
Credit unions are among the few institutions where consumers can go to save on fees and interest rates for different banking services and loans. These not-for-profit cooperative financial institutions are…
The Consumer Financial Protection Bureau on Thursday took another shot at the credit card industry, saying that the Annual Percentage Rate (APR) on credit cards has almost doubled over the…
Bad data can have a tangible, negative impact on consumers. Think of a time you were getting ready to make a serious purchase like a house or car; the last…
In a movement where large asset sizes have become a badge of honor, Express Credit Union is proud to be small. They believe that their intimate size affords them the…
African-American Credit Union Coalition President/CEO Renée Sattiewhite and I partnered to set the record straight against recent bank attacks: Credit unions will never apologize for putting people over profit. Calls…
Competitive forces in the banking industry appear to be changing more rapidly than ever. More money in motion, lower switching costs, a rising cost of funds, migration to digital, increased…
America’s Credit Unions President/CEO Jim Nussle and members of the organization’s advocacy team met with NCUA Chairman Todd Harper Thursday at the NCUA’s headquarters in Alexandria, Va. “Thank you to…
Lead with strategy. Strategy comes first. If you read enough of these articles, you hear that refrain vigorously repeated. But what about after you set the strategy? How do you…
Are you experiencing ChatGPT fatigue? Do you feel like you're late to the artificial intelligence (AI) game? Do you assume AI will soon replace you as a human resources (HR)…
The materials available in this article are for informational purposes only and not for the purpose of providing legal advice. You should contact your own advisors with questions regarding the…
The S&P 500 and Dow Jones Industrial Average both surged to close at record highs on Thursday, powered by investors piling into growth and technology stocks the day after artificial…
Credit unions would serve more low- and moderate-income people if regulators and Congress allowed them to do it, America’s Credit Unions said this week. The trade group told the Treasury…