Managing product refunds without burning out staff
Evergreen class action lawsuits are bringing increased attention to ancillary product refunds (such as GAP, Tire & Wheel, AD&D etc.) due when they no longer provide a benefit to the…
Evergreen class action lawsuits are bringing increased attention to ancillary product refunds (such as GAP, Tire & Wheel, AD&D etc.) due when they no longer provide a benefit to the…
Nine credit union Leagues representing 12 states were in Washington, D.C., last week for visits to Capitol Hill and other policymakers. Credit unions brought stories and data showing the power…
The CFPBissued a request for information (RFI)Thursday stating the bureau is “asking for public input on ways to spur new mortgage products that help households.” The CFPB is asking for…
There are always conversations about how credit unions can increase efficiency while improving member and employee experience. “Generating more efficiency and removing friction in our member experiences. Those overall topics…
In the ever-evolving era of online commerce, consumers have embraced a new form of payment at the purchasing page called “buy now, pay later”: drop 25 percent-or-so money down, then…
Fear is inevitable. Everyone has particular exchanges in life that are individually frightening for different reasons. As leaders in the workplace, it’s important to identify our own fears and discomforts,…
The NCUA’sShare Insurance Fundis in solid shape, with the agency’s equity ratio standing at 1.26% at the end of June, agency CFO Eugene Schied told the NCUA board Thursday at…
Chances are, amid all of the vast and varied responsibilities involved in the day-to-day running of a bank or credit union, you may not be familiar with these terms. But…
We spend every day making suggestions to credit unions about what they should do with their websites and digital grand to meet their objectives. As we’re doing this, we start…
With major changes in the global economic landscape and banks scaling back on lending, credit unions have an opportunity to step in to fulfill member needs for affordable credit. In…
Guaranteed Asset Protection (GAP) is attractive to members as a vehicle protection product. But what happens after the product is sold? Credit unions are grappling with the growing legislation around…
Vice President Kamala Harris and Treasury Secretary Janet Yellen, along with House Financial Services Committee Chairwoman Maxine Waters, D-Calif., and Senator Mark Warner, D-Va., on Wednesday announced that the Biden-Harris…
What better way to convey the value of theCUES Emergeleadership program and its predecessor program, the Next Top Credit Union Executive, than to ask the participants themselves? CUES, together with…
When people think of cybersecurity, they typically think about technology and data. They should also be thinking about human behavior, according toFortalice Solutions CEO Theresa Payton, who starred in the…
Just as the financial industry is feeling a collective case of whiplash - we arrive in budget season. It’s been a while since the industry has been on such a…
Does anyone know where all our workers have gone? This is the latest million-dollar or should I say billion-dollar question.I sure would like to know, as would most every business…
TheEmergency Economic Stabilization Actof 2008 was a watershed moment for credit unions. The overreach of banks had been exposed, and EESA put regulation in place to prevent it from ever…
In the current economic environment, finding an affordable home has become out of reach for many potential buyers. What if a realistic option was to co-own a home or property…
The Federal Reserve just raised interest rates by 0.75% and plans to keep doing so until it is satisfied that inflation is under control, according to CNBC. What you should…
CUNASenior Economist Dawit Kebedeissued the following statement following the Federal Reserve meeting today: “The Federal Reserve raised interest rates by 75 basis points as expected, increasing the target rate between…
NAFCU President and CEO Dan Berger Tuesdaysent a letterto the House, voicing major opposition to the recently introducedHouse version of the Credit Card Competition Act of 2022(CCCA). Berger explained why…
Do you ever play video games? Yeah, me neither. I’ve never really been good at them, but when I have played them, it’s been a nice distraction. The best part…
Recent information security (IS) statistics tell a scary story: The U.S. cybersecurity workforce has a shortage of 377,000 people, 57% of U.S. companies have a cybersecurity skills shortage, and the…
NAFCU’s compliance team has received several inquiries into Regulation Z’s limitations on increasing annual percentage rates, fees, and charges. We wanted to take the time to provide a brief overview…